Help | mymun

Video Guides

Organizers

Conference Participants

Frequently Asked Questions

Applications

Delegate

Does mymun help with visa applications?

No. We are facilitating the registration platform. Whether or not a conference helps in the visa application process depends on the conference's policy. Even with a visa invitation letter, obtaining a visa can be very long and difficult.

When do I get assigned a country?

Again, it depends. Since we at mymun do not organize the conferences themselves, the organizers decide when you receive your assignment. Often they assign you after you are accepted, and you have paid your delegate fee.

How do I upload my position paper?

After you have been assigned a country, delegates can upload their position paper in mymun as a .pdf file. You can do so from the application page of the conference. If you are part of a delegation, Head Delegates and Faculty Advisors can upload your position paper for you. Once you have uploaded the position paper, it can no longer be changed and is visible to the organizers of the conference, members of your committee, and your Head Delegates and Faculty Advisors.
Delegation

How do I apply as a delegation?

On the mymun page of the conference you want to apply for, click on Apply Now. To start a delegation application, select if you are the Head Delegate or Faculty Advisor. The difference is that Head Delegates will also receive an assignment, whereas the role of a Faculty Advisor during a conference is merely drinking coffee and standing in the way. If there is no option to apply as Head Delegate or Faculty Advisor, the conference only takes individual applications. No problem for you! Just have your delegation members apply individually, then!

How do I add people to my delegation?

After applying as a Faculty Advisor or Head Delegate, you can add people to your delegation. For this, you have three options:
  • Using the invite link, which you can share with your friends. When they click on it, they join your delegation as a delegate. Other Faculty Advisors or Head Delegates would either need to use one of the other two options or be a delegate first and then be 'promoted' after joining the delegation.
  • Inviting existing mymun users by searching for them by name or email.
  • Adding non-mymun users. For them, you can either add only their name, role (Delegate, Head Delegate, Faculty Advisor), and date of birth or also add an email. In the first case, the person will never actually touch mymun, and you will manage everything, like uploading a position paper for that person. We call this a shadow delegate. In the second case, the person also gets an email that invites the person to activate the account and jump on board.
Payment

Which payment methods are accepted?

The simple answer: It depends. Generally speaking, we offer over 30 different payment methods through our payment provider, Stripe. Which ones are available depends on many factors, including the location of the conference and your location. Credit cards are always accepted if the conference has their bank account in one of the countries supported by Stripe (see the list here).

When do I have to pay?

This too depends on the conference. Often the process is 1) you submit your application, 2) they accept your application, 3) you pay the delegate fee 4) you receive your assignment. Some conferences allow or ask you to pay before you are accepted.

How do I pay the delegate fee?

Go to the mymun page of the conference you want to pay for. After submitting your application, you will see a navigation menu with one option: payment. You will find the available offers (delegate fees or social packages, for example). It may be that no offers are available at the moment. This can be because you are not yet accepted, or the payment deadline has passed, for example. If there are available offers, you can select the ones you want to buy. Click the button to check out your shopping basket.

What does the payment status "pending" mean?

Payments are not always instant. Depending on your payment method, your payment may be pending. This means why that your payment is processing. This usually takes 1-3 days. Check again after a few days to make sure your payment went through.

Why did my payment fail?

There can be a number of reasons why your payment didn’t go through. Some of the most common ones we see are:
  • Insufficient funds: Check your credit card for sufficient funds, or your bank will refuse the payment.
  • 3D Secure: Some credit cards require a confirmation of your payment with a token or through a confirmation app. After you have entered your payment information and clicked the confirm button, you will automatically be redirected to a page asking for this confirmation. Read more about 3D secure here.
We are working on displaying why your payment has failed directly. If your payment has failed, try again. Sometimes your bank will hold the amount of the failed payment for a few days. In this case, please get in touch with your bank to clarify why the payment has failed.

Can I get a refund?

That depends on the refund policy of the conference. If you are reading this, it is probably too late to recommend asking the conference organizers about their refund policy before applying. If the conference is in one of the countries supported by our payment provider, Stripe (see the list here), the organizers can conduct refunds through mymun. It can take up to two weeks for the payment to arrive at your bank after the organizers' issue the refund.

My Account

General

How do I verify my email address?

To submit your first conference application, you must verify your email address. This measure ensures that our emails about your assignment and possible password reset will reach you. When you create a new account, you receive an email with a link to click to verify your email address. Don't forget to check your spam folder if you didn't get the email. If you want to request a verification later on, you can do so in your profile (make sure you are logged in and then click on the small image of yours in the top right corner) in the personal information section at the bottom of the page. Here you can request to receive another verification email.

How do I change my password?

You can request a password reset when you click 'Login' in the top right corner. You will then receive an email with a link to reset your password. If you don't find the email immediately, check your spam folder.

How do I change my email address?

You can change your email address in your profile (make sure you are logged in and then click on your small image in the top right corner) in the personal information section. Don't forget to save the changes with a click on the bottom. You will then receive a new verification email. (see How do I verify my email address).

Organizer

General

How do I create a conference?

Nothing simpler than that. Go to mymun.com/new-conference and follow the short two-step setup process. After entering the initial information, you can add more details like a logo, a description, and the application process to your conference page.
Manage Applications

How do I reject/accept/assign somebody?

For new applications: New applications that you have not yet accepted or rejected show up in the Applications section under "to-do." You can click the green accept or red reject button.
For already accepted/ rejected applications: If the application has already been accepted or rejected, you would first want to find the application again. You can do so best by searching it in the Applications section under "Participants." Be aware that rejected applications are filtered out by default, so you will only find a rejected application if you change the filter options accordingly. If the person is assigned to a committee, you can open the application from the respective committee or the country matrix. In the application, next to the tag where it says Submitted, Accepted, Assigned, or Rejected, there is a little pencil button. A click on this allows you to change the application status.

How do I set up applications?

You can follow the four-step to-do list you find in the dashboard. You will find the dashboard in the navigation section of your conference page. You will find the application settings in the same navigation section under applications -> settings.

What does the Check In button in the participant list do?

During the first day of a conference, there can be chaos as attendees line up to pick up their badges and placards. This is where the "Check In" button comes in handy. By clicking the button for each person who has picked up their badge, you can track who has checked in and ensure everything is clear about who has received their badge. This way, you'll know precisely who has shown up and how many attendees there are.

Is the minimum age referring to the date of application submission or the conference start date?

The minimum age set in the application settings will check the applicant's age against the conference start date. This means, that you might see people applying who at the time of application do not meet the age requirement yet but will do so by the time the conference starts.

Can people sign up for delegations after applications close?

If you set the end date of delegate applications beyond the time when you want to stop accepting completely new individual or delegation applications, you can disable delegate applications but have the dates of delegate applications still running. This allows delegations to still accept new members but means no new delegations or individual delegates outside delegations are able to register. As an example, if delegate applications are disabled, a delegation is however already registered and the end-date of delegate applications are set for the end of this week, head delegates and faculty advisors will still be able to invite delegates to their delegation until the end of the week.